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Excellence
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Peak Performance Culture : The Five Metrics of Organizational Excellence
An innovative approach to driving maximum performance at all levels of an organization Peak Performance Culture: The Five Metrics of Operational Excellence is a step-by-step roadmap to achieving optimal organizational development in your company or association.This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximizes its future success.Author Dave Mitchell, building upon concepts introduced in his bestselling books The Power of Understanding People and The Power of Understanding, provides new applications, effective real-world tactics, powerful organizational assessment tools, and much more. The book addresses the five critical factors for organizational success: vertical alignment, horizontal alignment, leadership ideology and corporate culture, employee experience, and customer experience.Each comprehensive chapter introduces a key component to peak performance culture — containing a detailed definition of the component, illustrative examples, expert insights, and practical considerations relevant to a diverse range of real-world situations.This must-have guide: Features exercises and assessments to identify organizational metrics drawn from 25 years of work with client organizations such as Allstate Insurance, Bank of America, Universal Studios, Hilton Worldwide, Walt Disney World, and hundreds moreExplores best practices for implementing policies, procedures, and philosophies that align with an organization's mission, values, and strategyDiscusses individual characteristics of high performers, how to enhance teamwork, the relationships between functional units within an organization, and employee recruitment, selection, and onboardingAddresses issues surrounding how employees responsible for customer satisfaction are experiencing their organizationsProvides tools for continually evaluating and improving customer experience, including a pragmatic model that can be applied to any organization Whether your company needs to correct performance problems, or is already successful but seeking even higher levels of success, Peak Performance Culture: The Five Metrics of Operational Excellence will prove to be an invaluable resource for any organization.
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The Wolf : Culture, Nature, Heritage
New insights into the changing human attitudes towards wild nature through the depiction of wolves in human culture and heritage. Few animals arouse such strong opinion as the wolf.It occupies a contested, ambiguous, yet central role in human culture and heritage.It appears as both an inspirational emblem of the wild and an embodiment of evil.Offering a mirror to different human attitudes, beliefs, and values, the wolf is, arguably, the species that plays the greatest role in shaping our views on what nature is or should be. North America and, more recently, Europe have witnessed a remarkable return of the grey wolf (Canis lupus, and its close relative the Eurasian wolf, Canis lupus lupus) to eco-systems.The essays collected here explore aspects of this recovery, and consider the history, literature and myth surrounding this iconic species.There are chapters on wolf taxonomy, including the coywolf, the red wolf, and the many faces of the dingo.We also meet the Tasmanian wolf and encounter Nazi Werewolves from Outer Space.The book explores the challenges of separating fact from fiction and superstition, and our willingness to co-exist with large carnivores in the twenty-first century.Biologists, historians, anthropologists, cultural theorists, conservationists and museologists will all find riches in the detail presented in this wolf collection.
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Hotel Excellence
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Excellence Suite
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Scaling up Excellence
Scaling up excellence is the key to creating a great organisation.It’s how a small enterprise expands without losing focus.It’s how a brilliant new idea or plan developed by the few goes on to be adopted by the many. And, in hard times and tough situations, it’s how pockets of smart new thinking overcome cultures of indifference or negativity.An organisation that doesn’t know how to scale up what is best within it won’t achieve long-term success.Bestselling author Robert Sutton and his Stanford colleague Huggy Rao have devoted nearly a decade to uncovering what it takes to create and spread outstanding performance, and in Scaling Up Excellence they share the fruits of their research.Drawing on case studies that range from Silicon Valley enterprises to non-profit organisations, they provide crucial insights into corporate cultures, both good and bad, and offer a road map for establishing and stimulating excellence.In the process, they show how to use ‘premortems’ when making big decisions about change.They reveal why seven is so often the magic number when it comes to team size.They examine successful and unsuccessful quests for improvement – in hospitals, schools and elsewhere. And they discuss when a single corporate mindset is best (‘Catholicism’) and when local variation is preferable (‘Buddhism’).Scaling Up Excellence is the first management book devoted to what is – or should be – a core priority for every organisation.As such it is destined to become the standard bearer.
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Girth Kavalkade Excellence
Especially soft padded to protect against chafing and nail injuries. The lambskin is removable and you can wash it easily! The lambskin is washable at 30 ° C with a fine detergent.Size: 115-140 cmColor: black, brownMaterial: leather
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Excellence Comfort Hotel
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